Refund policy

WE NOW OFFER FREE RETURNS!*

Your satisfaction is our first priority at ELITE ELEVEN. If your item is faulty (manufacturing fault) upon receipt, we will gladly exchange the item or refund your credit card. If it isn't quite right for you, the item can be returned for a store credit with no expiry date. All returns are subject to us receiving the item back within 30 days. Items must be returned with their original packaging (tags attached) and, unless they were damaged prior to you receiving them, must still be in an unused and saleable condition.

Please note: if items are not sent back in the same condition they were sent out, there will be a 20% reduction in store credit as a handling fee. Eg: If your returns are covered in dog/human hair, make up stains etc..

FREE Returns Process:

- Enter your order number and email.
- Tell us why you are returning an item.
- Receive a FREE return label via email.
- Take your package to your local post office.

It is as easy as that !

CLICK HERE TO START YOUR RETURN!

* FREE returns are only available for Australian customers at this time.

** We do not offer exchanges on already exchanged items.

*** During sale periods only store credits are available, as we can not guarantee your exchanged item will stay in stock. If items are purchased during a sale period, exchanging for another product will mean you need to pay RRP on that product instead of it's sale price (if the sale has ended).

**** During the exchange process, sometimes your desired product may go out of stock. If this occurs, we will automatically issue you with a store credit for the value of the returned product. ***** We do not offer returns on some items, including socks, undergarments, hats, and accessories.