Black Friday FAQs

The sale launches Tuesday, 10th November at 11:00am AEDT online. In-store access begins at each store’s opening time.

Check your nearest store’s hours here.

You can return any items purchased during our sale period, both online and in-store, for a store credit. Please note that exchanges will be temporarily unavailable during the sale due to the high volume of orders. If you wish to exchange an item, you’ll be able to do so once the sale period has ended.

When exchanging for a different size in the same style, no additional cost will apply. However, exchanging for a different style or colour will result in a price difference.

All purchases made from 10th November onwards will qualify for our extended Christmas returns period. You’ll have until 30th January 2027 to return your items.

There will be no restocks during the sale period. The styles and sizes currently online are what will be available once the sale goes live.

Because we receive a high volume of orders during sale periods, despatch may take up to 15 business days.

Shipping time refers to the period from despatch to delivery via the courier service. We do our best to prioritise express shipping, however it does not guarantee faster despatch from our warehouse.

We can’t guarantee that items in your cart will remain available once the sale goes live. Our website will be temporarily offline a few hours beforehand while we prepare for the sale.

For a faster checkout, we recommend adding your favourites to your wishlist in the app. When the sale begins, you can quickly move your wishlist to your cart and check out with ease.

Download the EE app now.

Discount codes and review vouchers are not valid during our sale period, as all items are already discounted.

Gift vouchers can still be used.