SERVICE TYPE: DHL EXPRESS

APPROX DELIVERY TIME: 2-4 business days after dispatch

COST: $7 USD. Free for orders over $200 USD

Orders are shipped to the US via DHL EXPRESS.
Delivery times for DHL EXPRESS orders are 2-4 business days after being dispatched. Your shipment may take a little longer when going through customs. We do not control, and are not responsible for customs fees or policies and we apologize for any inconvenience they may cause you! Please note that DHL does not ship to PO boxes.

Please note: Elite Eleven is NOT responsible for stolen/lost packages, packages sent to the wrong address, or refunding/replacing packages in these cases. Elite Eleven is not responsible for any packages once they are in the hands of any one of our shipping subsidiaries.

Please note: if payment to customs is not made, your order will be returned to Elite Eleven and a shipping handling fee will be deducted from your refund.

Please note, during sale periods, it may take a little longer for your parcel to be despatched from the warehouse. We aim to despatch packages within 10 business days during our major sale periods.

Standard shipping times to all major cities is approximately 2-5 business days, with express being approximately 1-2 business days (after despatch).

For rural areas, standard shipping can take up to 7 business days (remote areas).

We aim to ship out all orders as quickly as possible, but this is highly dependant on order volumes at the time of purchase. Please allow up to 10 business days for your order to be despatched during peak sale periods. If you have not received an order within the approximated time frame, please notify us by email at: contact.us@eliteeleven.com.au.

Please note: Elite Eleven is NOT responsible for stolen/lost packages, packages sent to the wrong address, or refunding/replacing packages in these cases. Elite Eleven is not responsible for any packages once they are in the hands of any one of our shipping subsidiaries.

Please note, during sale periods, it may take a little longer for your parcel to be despatched from the warehouse. We aim to despatch packages within 10 business days during our major sale periods.

Your satisfaction is our first priority at Elite Eleven.

If an item isn't quite right for you, it can be returned for a store credit (with no expiry date) or an exchange within 30 days of receiving your order.

In the unfortunate event that you receive a faulty item (manufacturing fault) upon receipt, we will gladly exchange the item or process a refund to your original payment method.

All returns are subject to us receiving the item back within 30 days. Items must be returned with their original packaging (tags attached) and, unless they were damaged prior to you receiving them, must still be in an unused and saleable condition.

Please note: if items are not returned in the same condition they were sent out, there will be a 20% reduction in store credit as a handling fee. Eg, If your returns are covered in dog/human hair, make-up stains etc.

FREE Returns Process:
- Enter your order number and postcode.
- Tell us why you are returning an item.
- Receive a FREE return label via email.
- Take your package to your local post office or red post office box.
It is as easy as that!

CLICK HERE TO START YOUR RETURN!

* FREE returns are only available for Australian customers.

** If you wish to return an already exchanged order, you will only be able to return the item/s for a store credit.

*** You will be able to return any items purchased during our sale period online or in-store for a store credit only. During our sale periods, our exchange option will be switched off due to the high volume of orders we receive. If you wish to exchange your item, you may initiate your exchange once our sale period has ended on the 3rd of December. Please also note that you won't be charged an additional cost when exchanging sale items for a different size, but exchanging for a different style or colour will incur an additional cost.
**** Sometimes, your desired product may go out of stock during the exchange process. If this occurs, we will automatically issue you a store credit for the value of the returned product.
***** We do not offer returns on some items, including socks, undergarments, hats, and accessories.
****** Final sale items are not eligible for a return or exchange (excluding sale periods such as EEOFY, Black Friday, Afterpay, etc.).
******EXTENDED RETURN POLICY: ITEMS PURCHASED FROM THE 13TH OF NOVEMBER 2024 ARE ABLE TO BE RETURNED UNTIL THE 20TH OF JAN 2025.

Your satisfaction is our first priority at ELITE ELEVEN. We offer a full refund on items if they are not right for you (this is for international customers outside of Australia only). Your return must be submitted within 30 days of receiving your parcel. Items must be returned with their original product packaging (tags attached) and, unless they were damaged prior to you receiving them, must still be in an unused and saleable condition. You are required to pay for the shipping of the parcel back to Elite Eleven.



Please note: if items are not sent back in the same condition they were sent out, the refund will not be processed and the items will be sent back. Eg: If your returns are covered in dog/human hair, make up stains etc..



CLICK HERE TO START YOUR RETURN!
We DO NOT offer free returns for orders placed outside of Australia at this time*