Shipping Times (Australia)

• Standard shipping to all major cities: approximately 2–5 business days (after dispatch)
  
• Express shipping: approximately 1–2 business days (after dispatch)
  
• Rural and remote areas: up to 7 business days

We always aim to dispatch orders as quickly as possible; however, this may vary depending on order volumes. During peak periods (such as Birthday Sale, Mid-Year Sale, Afterpay Day, Blackout Sale, Boxing Day, and major product drops), dispatch may take up to 15 business days.

If you haven’t received your order within the estimated timeframe, please send us an email at contact.us@eliteeleven.com.au.

Important: Elite Eleven is not responsible for lost or stolen packages, incorrect addresses provided at checkout, or for refunding/replacing orders in these cases. Once a parcel is in the hands of our shipping partners, responsibility lies with them.

SERVICE TYPE: DHL Express

APPROXIMATE DELIVERY TIME: 2–5 business days after dispatch

COST: $15 USD — Free for orders over $120 USD

All US orders are shipped via DHL Express.
Delivery times are generally 2–4 business days after dispatch, though shipments may take slightly longer when clearing customs.

We cover all tariff fees, so US orders are 100% duty-free.

Please note that DHL cannot deliver to PO boxes.

Important: Elite Eleven is not responsible for lost or stolen packages, incorrect shipping details provided at checkout, or refunding/replacing orders once they are in the hands of our delivery partners.

During peak periods (Birthday Sale, Mid-Year Sale, Afterpay Day, Blackout Sale, Boxing Day, and major product drops), please allow up to 15 business days for your order to be dispatched.

We offer exchanges or store credit within 30 days of receiving your order. Store credits have no expiry date.

To be eligible for a return, items must be:

• Returned within 30 days of delivery.
• Unworn, unused and in original, saleable condition.
• Returned with original packaging and tags attached.

Items returned with signs of wear, makeup stains, hair or other marks may incur a 20% handling fee, deducted from your store credit.

Faulty Items: If you receive an item with a manufacturing fault, we can offer an exchange or refund to your original payment method. If you have received a faulty item, please send us an email at contact.us@eliteeleven.com.au so we can assist you.

How to Return

1. Start your return here.
2. Enter your order number and postcode.
3. Select your item(s) and reason for return.
4. Receive your FREE return label via email.
5. Drop your parcel at your local post office or red Australia Post box.

Free returns are available to Australian customers only.

Important Information

• Sale Items: During sale periods, returns are for store credit only and exchanges are temporarily unavailable. Exchanges can be requested once the sale period ends. Size exchanges are at no additional cost, while changes to a different style or colour may incur a price difference.
• Exchanged Orders: Items that have already been exchanged can only be returned for store credit.
• Out of Stock Exchanges: If your requested exchange becomes unavailable, store credit will automatically be issued.
• Non-Returnable Items: Socks, undergarments, headwear, bags, keychains, gloves, drink bottles, gym towels, scarves and other accessories.
• Final Sale: Final sale items cannot be returned or exchanged.
• Lost or Incorrect Returns: Elite Eleven is not responsible for returns lost in transit or incorrect items sent back to our warehouse.

We offer free returns for store credit or refunds within 30 days of receiving your order. Store credits have no expiry date.

• Store Credit: FREE returns with no shipping fees.
• Refunds: Available to your original payment method, subject to a shipping and handling fee.

To be eligible for a return, items must be:

• Submitted for return within 30 days of delivery.
• Unworn, unused and in original, saleable condition.
• Returned with original packaging and tags attached.

Items returned with signs of wear, makeup stains, hair or other marks will not be accepted and will be sent back to the customer.

How to return

1. Start your return here.
2. Enter your order number and postcode.
3. Select your item(s) and reason for return.
4. Receive your FREE return label via email when selecting store credit.
5. Drop your parcel at your nearest USPS location.

Important information

• Non-Returnable Items: Socks, undergarments, headwear, bags, keychains, gloves, drink bottles, gym towels, scarves and other accessories.
• Final Sale: Final sale items cannot be returned for store credit, exchange or refund unless faulty.
• Lost or Incorrect Returns: Elite Eleven is not responsible for returns lost in transit or incorrect items sent back to our warehouse.