WE NOW OFFER FREE RETURNS AT EE!*
Your satisfaction is our first priority at ELITE ELEVEN. If your item is faulty (manufacturing fault) upon receipt, we will gladly exchange the item or refund your credit card. Please contact at at firstname.lastname@example.org for these returns.
If it isn't quite right for you, the item can be returned for a store credit with no expiry date. All returns are subject to us receiving the item back within 30 days. Items must be returned with their original packaging (tags attached) and, unless they were damaged prior to you receiving them, must still be in an unused and saleable condition.
Please note: if items are not sent back in the same condition they were sent out, there will be a 20% reduction in store credit for the item as a handling fee. Eg: If your returns are covered in dog/human hair, make up stains etc..
For our Australian and NZ customers:
For our customers outside of Australia and NZ:
Please note: We DO NOT accept Returns/Refunds during SALE PERIODS, because of high volumes. Returns are processed within 2-4 business days upon arrival at the EE HQ.
* FREE RETURNS ARE AVAILABLE FOR AUSTRALIAN CUSTOMERS ONLY.