Elite Eleven Access – Terms and Conditions
1. About Elite Eleven Access
1.1 Elite Eleven Access (the Program) is the customer loyalty program of Elite Eleven, operated by Elite Eleven Sporting Pty Ltd ABN 22 629 647 365 (Elite Eleven, we, us, our).
1.2 The Program soft launches on 20 October 2026 and launches publicly on 22 October 2026 (the Launch Date). During the soft launch, membership may be offered to selected customers only.
1.3 You become a member of the Program (enrolled) when you agree to these terms and conditions (Terms) through your account or the app. Customers who have not enrolled (pending members) still earn Points under section 4, but cannot redeem them or use tier benefits, and their Points expire under section 7.1.
1.4 The Program is available online at eliteelevensporting.com, in the Elite Eleven app, and in Elite Eleven stores. Points can be earned on orders placed online, in the app, and in store through our point of sale, provided you give the email address on your account at checkout. Points can only be redeemed while logged in to your account. Current tier benefits, ways to earn and rewards are listed on our rewards page at eliteelevensporting.com/pages/rewards.
2. Membership and eligibility
2.1 Membership is free. You enroll by creating an Elite Eleven account on our website or in the app and agreeing to these Terms.
2.2 You may hold one account only. Points, Qualifying Spend and tier status cannot be combined or transferred between accounts.
2.3 You are responsible for keeping your account details accurate and your login secure. We are not responsible for Points used by anyone who logs in to your account.
2.4 Membership, Points and rewards are personal to you. They cannot be sold, transferred, shared or exchanged for cash.
3. Membership tiers
3.1 The Program has four tiers. Once enrolled, your tier is set by your Qualifying Spend over a rolling 12-month period.
| Tier | Qualifying Spend in the last 12 months (A$) | Points per A$1 |
|---|---|---|
| Tier 1 – Community | 0 – 349.99 | 1 |
| Tier 2 – Inner Circle | 350 – 999.99 | 1.5 |
| Tier 3 – VIP | 1,000 – 1,999.99 | 1.5 |
| Tier 4 – Elite | 2,000+ | 2 |
3.2 Qualifying Spend is the amount you actually pay, for eligible products after all discounts, promotions and Points redemptions, including GST. It excludes shipping, gift card purchases, and any amount refunded or cancelled.
3.3 All members start in Tier 1, except customers placed in a tier at launch under section 9. Your Qualifying Spend is reassessed after each order. When it reaches the next threshold you move up to that tier, usually within 24 hours.
3.4 If your Qualifying Spend for the last 12 months falls below your tier's threshold, you will automatically move to that tier in the following year. The 12 month qualifying period is based on the day you enrol in the program.
3.5 The order that moves you up a tier earns Points at the rate of the tier you were in when you placed the order. Once you have moved into a new tier, you will earn points at the new rate.
3.6 Once you reach a tier, you have access to the benefits for that tier, such as Double Points days, early access to sales and priority customer service. Benefits may change without notice. Find them on our rewards page.
3.7 Free express shipping. VIP and Elite members receive free express shipping on all orders, in Australia and internationally, applied automatically at checkout when logged in. Express shipping may be unavailable during peak periods, in which case free standard shipping applies.
4. Earning Points
4.1 You earn Points on every eligible order at your tier's rate in section 3.1. Points are calculated on Qualifying Spend, rounded down to the nearest whole dollar.
4.2 All customers earn Points on eligible orders placed with their email address, whether they are enrolled or pending. You must be enrolled to redeem Points or use tier benefits.
4.3 Points are not earned on shipping, gift card purchases, GST and/or any taxes or duties or the part of an order paid for with Points.
4.4 Points usually appear in your account within 24 hours of your order. If they have not appeared after 30 days, contact us with your name, account email and order number at contact.us@eliteeleven.com.au.
4.5 From time to time we may offer bonus Points promotions. Any extra conditions will be set out when we announce them.
5. Bonus Points
5.1 You can earn extra Points for actions such as following us on social media, reviewing products you have bought, and your birthday. The current actions and the Points for each are listed on our rewards page. How you earn Points and the Points you earn are subject to change without notice.
5.2 Product reviews. Reviews must be for a product bought through your account and submitted through our review request. Points are earned once per product purchased. Points are added once the review is approved, which may take up to 5 business days. We may decline reviews that are off-topic, offensive or not genuine.
5.3 Birthday Points. Add your birthday to your account before your birthday to be eligible. Points are added on your birthday at the amount listed on our rewards page for the tier you are in on that day. Your date of birth can only be entered once.
5.4 Social media follows earn Points once per account. We may withhold or remove bonus Points if we reasonably believe an action was not genuinely completed, such as following and then unfollowing.
6. Redeeming Points
6.1 Once enrolled, you can redeem Points at checkout while logged in, either as a discount or for a product from the rewards catalogue.
6.2 Discount. Every 100 Points is worth A$2 off your order. Points are redeemed in blocks of 100. There is no minimum order value and no limit on how many Points you can use, up to the value of your order.
6.3 Rewards catalogue. You can also redeem Points for selected products. The current rewards and the Points needed for each are shown on the rewards page in your account. Reward catalogue products can only be redeemed online.
6.4 Products redeemed through the Rewards catalogue can not be returned or exchanged.
6.5 Catalogue rewards are subject to availability, and colours or sizes may vary. Rewards are added to an order and ship with it. We may change the catalogue at any time.
6.6 Points redemptions cannot be combined with any other discount code or promotion. Redemptions may be paused during major sale periods.
7. Points expiry
7.1 For enrolled members, Points expire 12 months after inactivity, meaning no purchases, points earned or redemptions in that window
7.2 If you are a pending member, Points earned on your orders expire 1 month after the date they were earned. If you enroll within that month, your unexpired Points are kept and expire after 12 months of inactivity.
8. Returns, refunds and cancellations
8.1 If you return, cancel or are refunded for all or part of an order, we deduct the Points earned on it and reduce your Qualifying Spend by the refunded amount. This may change your tier.
8.2 If you have already used those Points, your balance may go below zero. Future Points will first bring it back to zero.
8.3 If you paid part of an order with Points, the refund is based on the amount you paid after the Points discount. Points used on a returned order are not automatically returned to your account, but we may return them at our discretion.
8.4 Catalogue rewards products redeemed with Points cannot be returned or exchanged for Points, cash or credit except where required by law.
9. Launch and tier placement
9.1 Orders placed before 19 September 2026 do not earn Points.
9.2 Eligible customers will automatically be placed in Tier 4 at Launch date, points will be based on their Qualifying Spend from the last month.
10. General
10.1 Changes to the Program. We reserve the right to change these Terms, earn rates, tier thresholds, rewards or benefits at any time without notice. Points already in your account will keep their value until they expire.
10.2 Ending the Program. We may suspend or end the Program by giving you at least 30 days notice. You may redeem your Points during that notice period.
10.3 Misuse. We may cancel Points, adjust your tier, or suspend or close your membership if we reasonably believe you have breached these Terms, acted fraudulently, or misused the Program.
10.4 Errors. If Points or a tier are applied to your account in error, we may correct your balance or tier.
10.5 Consumer rights. Nothing in these Terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law.
10.6 Privacy. We collect and use your personal information to run the Program in line with our Privacy Policy.
10.7 Contact. For questions about the Program, email: contact.us@eliteeleven.com.au.
10.8 Governing law. These Terms are governed by the laws of Australia.
Last Update: 21st October 2026