Your satisfaction is our first priority at Elite Eleven.
If an item isn't quite right for you, it can be returned for a store credit (with no expiry date) or an exchange within 30 days of receiving your order.
In the unfortunate event that you receive a faulty item (manufacturing fault) upon receipt, we will gladly exchange the item or process a refund to your original payment method.
All returns are subject to us receiving the item back within 30 days. Items must be returned with their original packaging (tags attached) and, unless they were damaged prior to you receiving them, must still be in an unused and saleable condition.
Please note: if items are not returned in the same condition they were sent out, there will be a 20% reduction in store credit as a handling fee. Eg, If your returns are covered in dog/human hair, make-up stains etc.
FREE Returns Process:
- Enter your order number and postcode.
- Tell us why you are returning an item.
- Receive a FREE return label via email.
- Take your package to your local post office or red post office box.
It is as easy as that!
CLICK HERE TO START YOUR RETURN!
* FREE returns are only available for Australian customers.
** We do not offer exchanges on already exchanged items.
*** Only store credits are available during sale periods, as we can not guarantee your exchanged item will stay in stock.
If items are purchased during a sale period, exchanging them for another product will mean you need to pay RRP on that product instead of its sale price (if the sale has ended).
**** Sometimes, your desired product may go out of stock during the exchange process. If this occurs, we will automatically issue you a store credit for the value of the returned product.
***** We do not offer returns on some items, including socks, undergarments, hats, and accessories.
****** Items purchased online can be returned for a store credit or exchange in-store, and vice versa. Please note if returning items in-store, proof of purchase is required.
Your satisfaction is our first priority at ELITE ELEVEN. If your item is faulty upon receipt, we will gladly exchange the item or refund your credit card. If it isn't quite right for you, the item can be returned for a store credit with no expiry date. All returns are subject to us receiving the item back within 45 days (We recommend lodging a return within 30 days). Items must be returned with their original product packaging (tags attached) and, unless they were damaged prior to you receiving them, must still be in an unused and saleable condition.
Please note: if items are not sent back in the same condition they were sent out, there will be a 20% reduction in store credit as a handling fee. Eg: If your returns are covered in dog/human hair, make up stains etc..
CLICK HERE TO START YOUR RETURN!
We DO NOT offer free returns for orders placed outside of Australia at this time*