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We would love to hear from you about anything. If it is a query, an issue, or just some advice for what we should do in the future, we would be glad to hear it all!

Shipping

FAQs

Once you have placed your order, the magic begins!

First, you will receive a confirmation email with your order number ( starting with #3...)

You will then receive a shipping confirmation email, meaning your parcel has been shipped and is on it's way! This email may be followed by emails from our shipping subsidiaries, who will notify you as the parcel moves closer and closer to its destination.

Please note: We aim to dispatch all orders within 1 business day of being placed, however this is dependant on volumes at the time of ordering. If there is any sort of issue and we cannot fulfills, we will notify you.
Standard shipping times to all major cities is approximately 2-3 business days, with express being approximately 1-2 business days.

For rural areas, standard shipping can take up to 7 business days (remote areas).

We aim to ship out all orders as quickly as possible, but this is highly dependant on order volumes at the of purchase. If you have not received an order within the approximated time frame, please notify us by email at: contact.us@eliteeleven.com.au.

Please note: Elite Eleven is NOT responsible for stolen/lost packages, packages sent to the wrong address, or refunding/replacing packages in these cases. 
Elite Eleven is not responsible for any packages once they are in the hands of any one of our shipping subsidiaries.

Please note, during sale periods, it may take a little longer for your parcel to be packed and prepared. We aim to ship out packages within 5 business days during our major sale periods.
INTERNATIONAL SHIPPING SPECIAL OFFER - FREE SHIPPING FOR ORDERS OVER $200AUD

DUE TO THE COVID-19 OUTBREAK, PLEASE ALLOW UP TO 10 EXTRA BUSINESS DAYS TO RECEIVE YOUR PARCEL. WE ARE WORKING CLOSELY WITH AUS POST & DHL TO ENSURE THE SHORTEST POSSIBLE DELAYS DURING THIS TIME. ORDERS ARE STILL AIMED TO BE SHIPPED OUT FROM THE EE WAREHOUSE WITHIN 1 BUSINESS DAY.


International orders are shipped via DHL EXPRESS, and take up to 1-4 full business days from the time it leaves the postal depot it originated from, depending on where you are located. Your shipment may take a little longer when going through customs, depending on your country’s policies. We do not control, and are not responsible for customs fees or policies and apologize for any inconvenience they may cause you!

Please note: Elite Eleven is NOT responsible for stolen/lost packages, packages sent to the wrong address, or refunding/replacing packages in these cases. 
Elite Eleven is not responsible for any packages once they are in the hands of any one of our shipping subsidiaries.

Please note: if payment to customs is not made, your order will be returned to Elite Eleven and a shipping handling fee will be deducted from your refund.

Please note, during sale periods, it may take a little longer for your parcel to be packed and prepared.
Sometimes, there can be a delay in getting your parcel to you. Usually this is out of our hands, but we will do everything we can to speed up the process.

If you have not received your order within 14 business days, please email us at contact.us@eliteeleven.com.au, and we will launch an enquiry and hopefully get your parcel to you as soon as possible.

Please note: Elite Eleven is NOT responsible for stolen/lost packages, packages sent to the wrong address, or refunding/replacing packages in these cases. 
Elite Eleven is not responsible for any packages once they are in the hands of any one of our shipping subsidiaries.
We ship to most countries worldwide via DHL EXPRESS !!!

Please check shipping rates out checkout, as they vary on weight.

Ps: The more you order, the better shipping (per product) rate you will get!
YES! Internationally and domestically we ship to PO Boxes!

Refunds & Returns

FAQs

WE NOW OFFER FREE RETURNS!*

Your satisfaction is our first priority at ELITE ELEVEN. If your item is faulty (manufacturing fault) upon receipt, we will gladly exchange the item or refund your credit card. If it isn't quite right for you, the item can be returned for a store credit with no expiry date. All returns are subject to us receiving the item back within 30 days. Items must be returned with their original packaging (tags attached) and, unless they were damaged prior to you receiving them, must still be in an unused and saleable condition.

Please note: if items are not sent back in the same condition they were sent out, there will be a 20% reduction in store credit as a handling fee. Eg: If your returns are covered in dog/human hair, make up stains etc..

FREE Returns Process:

- Enter your order number and email.
- Tell us why you are returning an item.
- Receive a FREE return label via email.
- Take your package to your local post office.

It is as easy as that !

CLICK HERE TO START YOUR RETURN!

* FREE returns are only available for Australian customers at this time.

** We do not offer exchanges on already exchanged items.

*** During sale periods only store credits are available, as we can not guarantee your exchanged item will stay in stock. If items are purchased during a sale period, exchanging for another product will mean you need to pay RRP on that product instead of it's sale price (if the sale has ended).

**** During the exchange process, sometimes your desired product may go out of stock. If this occurs, we will automatically issue you with a store credit for the value of the returned product. ***** We do not offer returns on some items, including socks, undergarments, hats, and accessories.
Your satisfaction is our first priority at ELITE ELEVEN. If your item is faulty upon receipt, we will gladly exchange the item or refund your credit card. If it isn't quite right for you, the item can be returned for a store credit with no expiry date. All returns are subject to us receiving the item back within 30 days. Items must be returned with their original packaging (tags attached) and, unless they were damaged prior to you receiving them, must still be in an unused and saleable condition.

Please note: if items are not sent back in the same condition they were sent out, there will be a 20% reduction in store credit as a handling fee. Eg: If your returns are covered in dog/human hair, make up stains etc..

CLICK HERE TO START YOUR RETURN!

Please note: We DO NOT accept Returns/Refunds during SALE PERIODS, because of high volumes.

We DO NOT offer free returns for orders placed outside of Australia at this time*

General

FAQs

To make an account with Elite Eleven, allowing easy access to your orders and quick checkout times, please hit the "Login"button in the top right of your screen (desktops).

From here, you can make a new account with Elite Eleven.
We would love to hear from you about anything. If it is a query, an issue, or just some advice for what we should do in the future, we would be glad to hear it all!

Email: contact.us@eliteeleven.com.au

Full mailing address: PO Box 11, Tullamarine, Victoria, Australia, 3043