How can we help today?
You’ll first receive a confirmation email with your order number (starting with #3…). Next, we’ll send you a shipping confirmation email once your parcel is on its way. From there, you will receive updates from our delivery partners as your order gets closer to your doorstep.
Please note: We aim to dispatch all orders within 1 business day; however, this may vary depending on order volumes at the time. If for any reason we are unable to fulfil your order, we’ll notify you via email.
During peak periods (such as Birthday Sale, Mid-Year Sale, Afterpay Day, Blackout Sale, Boxing Day, and major product drops), please allow up to 15 business days for your order to be dispatched.
Shipping Times (Australia)
- Standard shipping to all major cities: approximately 2–5 business days (after dispatch)
- Express shipping: approximately 1–2 business days (after dispatch)
- Rural and remote areas: up to 7 business days
We always aim to dispatch orders as quickly as possible; however, this may vary depending on order volumes. During peak periods (such as Birthday Sale, Mid-Year Sale, Afterpay Day, Blackout Sale, Boxing Day, and major product drops), dispatch may take up to 15 business days.
If you haven’t received your order within the estimated timeframe, please send us an email at contact.us@eliteeleven.com.au.
Important: Elite Eleven is not responsible for lost or stolen packages, incorrect addresses provided at checkout, or for refunding/replacing orders in these cases. Once a parcel is in the hands of our shipping partners, responsibility lies with them.
SERVICE TYPE: DHL Express
APPROXIMATE DELIVERY TIME: 2–5 business days after dispatch
COST: $15 USD — Free for orders over $120 USD
All US orders are shipped via DHL Express.
Delivery times are generally 2–4 business days after dispatch, though shipments may take slightly longer when clearing customs.
We cover all tariff fees, so US orders are 100% duty-free.
Please note that DHL cannot deliver to PO boxes.
Important: Elite Eleven is not responsible for lost or stolen packages, incorrect shipping details provided at checkout, or refunding/replacing orders once they are in the hands of our delivery partners.
During peak periods (Birthday Sale, Mid-Year Sale, Afterpay Day, Blackout Sale, Boxing Day, and major product drops), please allow up to 15 business days for your order to be dispatched.
SERVICE TYPE: DHL EXPRESS
APPROX DELIVERY TIME: 2-5 business days after dispatch
Orders are shipped via DHL EXPRESS.
Delivery times for DHL EXPRESS orders are 2-5 business days after being dispatched. Your shipment may take a little longer when going through customs. We do not control, and are not responsible for customs fees or policies and we apologize for any inconvenience they may cause you.
Please note that DHL does not ship to PO boxes.
Please note: Elite Eleven is NOT responsible for stolen/lost packages, packages sent to the wrong address, or refunding/replacing packages in these cases. Elite Eleven is not responsible for any packages once they are in the hands of any one of our shipping subsidiaries.
Please be aware that DHL and local customs authorities may impose import duties, taxes, or fees on international orders. These charges are not included in your purchase and must be paid by the recipient before the parcel can be delivered. If you choose not to pay these fees, you may refuse the parcel with DHL. Once the shipment is returned to us in its original condition, we will process a refund for your order.
Please allow up to 15 business days for your order to be despatched during peak periods (Birthday Sale, Mid Year Sale, Afterpay Day, Blackout Sale, Boxing Day and any major product drops)
Sometimes, there can be a delay in getting your parcel to you. Usually this is out of our hands, but we will do everything we can to speed up the process.
If you have not received your order within 14 business days, please email us at contact.us@eliteeleven.com.au, and we will launch an enquiry and hopefully get your parcel to you as soon as possible.
Please note: Elite Eleven is NOT responsible for stolen/lost packages, packages sent to the wrong address, or refunding/replacing packages in these cases. Elite Eleven is not responsible for any packages once they are in the hands of any one of our shipping subsidiaries.
We offer exchanges or store credit within 30 days of receiving your order. Store credits have no expiry date.
To be eligible for a return, items must be:
- Returned within 30 days of delivery.
- Unworn, unused and in original, saleable condition.
- Returned with original packaging and tags attached.
Items returned with signs of wear, makeup stains, hair or other marks may incur a 20% handling fee, deducted from your store credit.
Faulty Items: If you receive an item with a manufacturing fault, we can offer an exchange or refund to your original payment method. If you have received a faulty item, please send us an email at contact.us@eliteeleven.com.au so we can assist you.
How to Return
- Start your return here.
- Enter your order number and postcode.
- Select your item(s) and reason for return.
- Receive your FREE return label via email.
- Drop your parcel at your local post office or red Australia Post box.
Free returns are available to Australian customers only.
Important Information
- Sale Items: During sale periods, returns are for store credit only and exchanges are temporarily unavailable. Exchanges can be requested once the sale period ends. Size exchanges are at no additional cost, while changes to a different style or colour may incur a price difference.
- Exchanged Orders: Items that have already been exchanged can only be returned for store credit.
- Out of Stock Exchanges: If your requested exchange becomes unavailable, store credit will automatically be issued.
- Non-Returnable Items: Socks, undergarments, headwear, bags, keychains, gloves, drink bottles, gym towels, scarves and other accessories.
- Final Sale: Final sale items cannot be returned or exchanged.
- Lost or Incorrect Returns: Elite Eleven is not responsible for returns lost in transit or incorrect items sent back to our warehouse.
We offer store credit within 30 days of receiving your order. Store credits have no expiry date.
To be eligible for a return, items must be:
- Received back within 30 days of delivery.
- Unworn, unused and in original, saleable condition.
- Returned with original packaging and tags attached.
Items returned with signs of wear, makeup stains, hair or other marks may incur a 20% handling fee, deducted from your store credit.
Faulty Items: If you receive an item with a manufacturing fault, we can offer an exchange or refund to your original payment method. If you have received a faulty item, please send us an email at contact.us@eliteeleven.com.au so we can assist you.
How to Return
- Start your return here.
- Enter your order number and postcode.
- Select your item(s) and reason for return.
- Receive your FREE return label via email.
- Drop your parcel at your local post office or red Australia Post box.
Important information
- Non-Returnable Items: Socks, undergarments, headwear, bags, keychains, gloves, drink bottles, gym towels, scarves and other accessories.
- Final Sale: Final sale items cannot be returned or exchanged.
- Lost or Incorrect Returns: Elite Eleven is not responsible for returns lost in transit or incorrect items sent back to our warehouse.
We offer free returns for store credit or refunds within 30 days of receiving your order. Store credits have no expiry date.
- Store Credit: FREE returns with no shipping fees.
- Refunds: Available to your original payment method, subject to a shipping and handling fee.
To be eligible for a return, items must be:
- Submitted for return within 30 days of delivery.
- Unworn, unused and in original, saleable condition.
- Returned with original packaging and tags attached.
Items returned with signs of wear, makeup stains, hair or other marks will not be accepted and will be sent back to the customer.
How to return
- Start your return here.
- Enter your order number and postcode.
- Select your item(s) and reason for return.
- Receive your FREE return label via email when selecting store credit.
- Drop your parcel at your nearest USPS location.
Important information
- Non-Returnable Items: Socks, undergarments, headwear, bags, keychains, gloves, drink bottles, gym towels, scarves and other accessories.
- Final Sale: Final sale items cannot be returned for store credit, exchange or refund unless faulty.
- Lost or Incorrect Returns: Elite Eleven is not responsible for returns lost in transit or incorrect items sent back to our warehouse.
We offer free returns for store credit or refunds within 30 days of receiving your order. Store credits have no expiry date.
- Store Credit: FREE returns with no shipping fees.
- Refunds: Available to your original payment method, subject to a shipping and handling fee.
To be eligible for a return, items must be:
- Submitted for return within 30 days of delivery.
- Unworn, unused and in original, saleable condition.
- Returned with original packaging and tags attached.
Items returned with signs of wear, makeup stains, hair or other marks will not be accepted and will be sent back to the customer.
How to return
- Start your return here.
- Enter your order number and postcode.
- Select your item(s) and reason for return.
- Receive your FREE return label via email when selecting store credit.
- Drop your parcel at your nearest Evri drop-off location.
Important information
- Non-Returnable Items: Socks, undergarments, headwear, bags, keychains, gloves, drink bottles, gym towels, scarves and other accessories.
- Final Sale: Final sale items cannot be returned for store credit, exchange or refund unless faulty.
- Lost or Incorrect Returns: Elite Eleven is not responsible for returns lost in transit or incorrect items sent back to our warehouse.
We offer full refunds within 30 days of receiving your order for international customers outside of Australia, the United States, United Kingdom and New Zealand.
Return shipping costs are the responsibility of the customer. Free returns are not available for these international orders.
To be eligible for a return, items must be:
- Submitted for return within 30 days of delivery.
- Unworn, unused and in original, saleable condition.
- Returned with original packaging and tags attached.
Items returned with signs of wear, makeup stains, hair or other marks will not be accepted and will be sent back to the customer.
How to return
- Start your return here.
- Submit your return request within 30 days of receiving your order.
- Package your item(s) securely with original tags attached.
- Arrange and pay for return shipping back to Elite Eleven.
Important information
- Return Shipping: Customers are responsible for all return shipping costs. Free returns are not available.
- Non-Returnable Items: Socks, undergarments, headwear, bags, keychains, gloves, drink bottles, gym towels, scarves and other accessories.
- Final Sale: Final sale items cannot be returned for store credit, exchange or refund unless faulty.
- Lost or Incorrect Returns: Elite Eleven is not responsible for returns lost in transit or incorrect items sent back to our warehouse.
During sale periods, items purchased online or in-store can only be returned for store credit.
Exchanges are temporarily unavailable during sale periods due to high order volumes. You can request an exchange once the sale period has ended.
- Size Exchanges: No additional charge when exchanging for a different size.
- Style or Colour Exchanges: Any price difference will need to be paid.
Items purchased online can be returned for a store credit or exchanged in-store, and vice versa.
Please note if returning items in-store, proof of purchase is required.
We have given our EE Fam a few different ways of saving that little bit extra on their orders.
Some ways include: Leaving a product review, signing up to our emailing list, (for students) joining our fam at Student Beans, or striking it lucky during a flash sale or a collaboration with an affiliate. If you would like to know more about any of these methods, please reach out to customer support.
Please note, discounts and coupons (including review vouchers and first order discounts) will be disabled during the following periods: EE Birthday, Mid Year Sale, Blackout, Boxing Day, and any other major sales that EE may participate in.
Elite Eleven reserves the right to refuse, cancel or limit any order at any time where a pricing error, promotional error, technical error, system malfunction, unauthorised discount code, or any other error has resulted in an incorrect price, discount, offer or promotion being displayed, applied or made available.
Despatch times: During peak periods (such as Birthday Sale, Mid-Year Sale, Afterpay Day, Blackout Sale, Boxing Day, and major product drops), despatch may take up to 15 business days.
Price matching: Prices on our website may change at any time, including during promotional or sale periods. We are unable to offer price adjustments for items purchased prior to a price change or further markdown.
Discount codes: Discounts and coupons (including review vouchers and first order discounts) will be disabled during the following periods: EE Birthday, Mid Year Sale, Blackout, Boxing Day, and any other major sales that EE may participate in.
Returns: During our sale periods, our exchange option will be switched off due to the high volume of orders we receive. If you wish to exchange your item, you may initiate your exchange once our sale period has ended. Please also note that you won't be charged an additional cost when exchanging sale items for a different size, but exchanging for a different style or colour will incur an additional cost.
To make an account with Elite Eleven, allowing easy access to your orders and quick checkout times, please hit the "Login" button in the top right of your screen (desktops).
From here, you can make a new account with Elite Eleven.
You can also login to your account on the Elite Eleven app!
We would love to hear from you about anything. If it is a query, an issue, or just some advice for what we should do in the future, we would be glad to hear it all!
Email: contact.us@eliteeleven.com.au
Full mailing address: PO Box 11, Tullamarine, Victoria, Australia, 3043